Frequently Asked Questions
1. Do I need to be home during the clean?
2. Are your cleaners insured and vetted?
Yes – every team member is DBS checked, fully trained, and covered by insurance for your peace of mind.
3. Do you bring your own supplies?
Yes, our cleaners arrive fully equipped with all necessary cleaning products and tools. If you prefer we use your own, just let us know in advance.
4. What areas do you cover?
We serve homes and businesses across Nottingham and surrounding areas. Please contact us to check availability in your location.
5. How do I book a cleaning service?
You can book directly through our website, call us, or send us a message via our contact form or WhatsApp.
6. Can I choose the same cleaner each time?
Absolutely! We do our best to assign a regular cleaner to your service so you build trust and consistency.
7. What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or reschedules. Late cancellations may incur a fee.
8. Do you offer one-off cleaning services?
Yes, we offer one-off deep cleans, end-of-tenancy cleans, spring cleaning, and more.
9. Are your services pet-friendly?
Yes, we love pets! Just let us know if you have any special instructions or preferences when it comes to your furry friends.
10. What if I’m not happy with the clean?
We take satisfaction seriously. If anything doesn’t meet your expectations, contact us within 24 hours and we’ll make it right.
11. How long will the clean take?
This depends on the size and condition of your property. We’ll give you a time estimate during booking.
12. Do you offer same-day or urgent cleaning?
We do our best to accommodate urgent requests depending on availability—please call us directly for same-day needs.
13. Can I book a regular weekly or fortnightly clean?
Yes, we offer flexible recurring plans – weekly, fortnightly, or monthly – to suit your schedule.
14. What’s included in a standard domestic clean?
It includes dusting, vacuuming, mopping, bathroom and kitchen cleaning, and tidying. We can customize to your needs.
15. Do you provide laundry and ironing services?
Yes! Our laundry and ironing service can be added to your clean or booked separately.
16. Do you clean commercial properties?
Yes, we offer office, retail, and commercial space cleaning tailored to business needs and hours.
17. What is serviced accommodation cleaning?
It’s a cleaning and changeover service designed for Airbnb, guest houses, or short-let properties, including linen and restocking.
18. Can I request eco-friendly products?
Of course! Let us know and we’ll use green, non-toxic products during your clean.
19. How do I pay for the service?
We accept online payments, bank transfers, and can set up automatic billing for regular cleans.
20. Is there a minimum number of hours per visit?
Typically, our minimum booking is 2 hours, but we’ll advise you based on your specific cleaning needs.
21. Do you offer key-holding services?
Yes, for regular clients we offer a secure key-holding option to make access easier.
22. Can I get the same cleaner for multiple properties?
Yes, especially for landlords or serviced accommodation owners. We’ll assign a dedicated team when possible.
23. What if I need to reschedule my service?
No problem! Just contact us at least 24 hours before your appointment to avoid any fees.
24. Is there a contract for ongoing services?
No long-term contract is required. You can pause or cancel regular services anytime with notice.
25. Do you offer property maintenance services too?
Yes! From minor repairs to seasonal upkeep, we have a reliable property maintenance team ready to assist.